Refund policy

Return & Refund Policy

All sales are final. We do not accept returns or exchanges or issue refunds for a change of mind. This includes handmade, custom, personalized, made-to-order, and ready-to-ship tumblers; maker supplies; digital products; and subscription payments.

Handmade items

Our items are handmade and made with love. Although we strive for perfection, each piece is unique and may have small imperfections or slight variations in color, pattern, placement, or finish. That is part of the charm of handmade work.

Damaged orders

Please inspect your order when it arrives. If an item arrives damaged, contact us promptly at tctumblersandmore@gmail.com or through the Contact button on our website. Include your order number and photos of the issue so we can review it and make it right. Depending on the issue, we may offer a replacement or refund.

Do not send an item back before contacting us. We will provide instructions if a return is needed to resolve an issue.

For questions about your order, email tctumblersandmore@gmail.com or use the Contact button on our website.

Nothing in this policy limits rights you have under applicable law.